At My Little Luxuries Shop, we are committed to delivering high-quality products and a smooth customer experience. Please review our policy carefully before making a purchase.

Personalized & Custom Items

All personalized and custom-made items are created exactly as entered by the customer at checkout.

Customers are responsible for reviewing all personalization details, including spelling, punctuation, and formatting prior to placing an order.

Personalized and custom items are not eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect due to an error on our part.

Refund Eligibility

We do not offer refunds or replacements for orders where:

• Incorrect shipping information was provided by the customer
• Incorrect personalization details were submitted

To be eligible for a refund (if applicable):

• Items must be returned in original condition and packaging
• A return must be requested through our customer support team
• The return must be initiated within 30 days of delivery

A 30% restocking fee will apply to all eligible non-defective returns.

Refunds are processed within 3–5 business days after the returned item is received and inspected.

Returns Process

To request a return or refund, please contact us:

Email: mylittleluxuriesshop@gmail.com

Include the following:

• Name
• Order Number
• Reason for request
• Photo of the item (if defective or incorrect)

Once approved, a return label will be provided. Items must be shipped using the provided label.

Do not send items back to the original shipping address.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, we will:

• Cover return shipping costs
• Provide a replacement or refund

Requests must be submitted within 15 days of delivery.

Returned to Sender

If an order is returned due to an incorrect or incomplete address provided by the customer:

• The customer is responsible for reshipping costs
• If reshipping is declined, a refund will be issued minus:
  • Original shipping costs
  • Any additional services (priority processing, insurance)
  • A 30% restocking fee

If the returned package is not successfully received (including lost, refused, or destroyed shipments), we are not liable for the order. However, a partial store credit (up to 50%) may be offered at our discretion.

If the correct address was provided and the carrier returns the package, we will reship at no additional cost.

Order Cancellation & Modifications

All products are made-to-order.

Orders may only be canceled or modified within 12 hours of purchase.

After this window:

• Orders cannot be changed or canceled
• This includes Apparel, Mugs, and Ornaments

Clearance Items

All clearance items are final sale and are not eligible for return or refund.

These items may not include original packaging and are sold as-is.

Delivery Issues

If tracking shows that your order was delivered but you did not receive it:

• We rely on carrier tracking confirmation
• You must file a claim with your local post office
• A claim ID may be required before further action is taken

Warranty & Time Limits

Our standard refund or replacement policy is valid for 30 days from delivery.

Requests made after 60 days from delivery are not eligible for refund or replacement.

International Orders

My Little Luxuries Shop currently ships within the United States only.

Orders placed with international shipping addresses are not eligible for fulfillment and may be canceled in accordance with our Shipping Policy.

Contact Information

Email: mylittleluxuriesshop@gmail.com
Phone/SMS: (804) 506-3810
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

We appreciate your business and thank you for shopping with My Little Luxuries Shop.